Quick reference for reporting issues and getting help in East Village.
Knowing who to contact can save you hours of frustration. This page breaks down the most common situations and gives you the right number or link for each one.
Phone Book
Life-Threatening Emergencies
If someone's life is in danger or a crime is happening right now:
Call 999 immediately
- Fire
- Medical emergency
- Crime in progress
- Person trapped in lift
- Serious injury
Gas Leak Emergency
National Grid: 0800 111 999 (24/7)
Building Issues
Who you call depends on who manages your building
Not sure who your landlord is? Check Housing and Landlords
GetLiving
General repairs and maintenance
0808 164 4744 (Free from landlines and mobiles)What they handle:
- Lifts (broken or stuck)
- Communal area issues (hallways, entrance doors)
- Hot water (when 3+ flats are affected)
- Structural issues
- Building access problems
Online portal: GetLiving Residents Portal
Important: For hot water issues, they wait for 3+ people to report before investigating. Not just you? Ask neighbours to call too.
Triathlon Homes
L&Q
Notting Hill Genesis
Southern Housing
Utilities
Hot Water and Heating Issues
East London Energy
0800 999 3080When to call:
- No hot water
- No heating
- Heating not responding to controls
- Meter problems
Important: They typically wait for 3+ residents to report before sending an engineer. If your building is affected, coordinate with your neighbours.
Individual flat issue? Contact your landlord first.
Portal: East London Energy
Electricity
Power cut (affecting multiple properties)
105 (free from mobiles and landlines)Individual flat electricity issue
Contact your landlord
To switch suppliers or billing queries
Contact your current supplier (check your bill)
GetLiving's preferred supplier is EDF, but you can switch to any provider.
Water Supply
Thames Water
0800 316 9800 (24/7)Emergency line: 0800 714 614
When to call:
- No water supply
- Low water pressure (affecting whole building)
- Water quality issues
- Leak in the street
Leak in your flat? Contact your landlord first.
Non-Emergency Crime and Safety
Police Non-Emergency
For crimes that have already happened or non-urgent issues:
101Or report online: Metropolitan Police
When to use 101:
- Phone stolen (not snatched in front of you - that's 999)
- Bike stolen
- Vandalism
- Suspicious activity (not currently happening)
- Anti-social behavior
- Abandoned vehicle
East Village Security
020 8221 7013When to call:
- Suspicious activity in your building
- Unsecured doors or gates
- Lighting out in communal areas
- General security concerns
What they handle: Patrols, first response to incidents on the estate, securing buildings.
What they don't handle: Individual flat issues, crimes (call police), medical emergencies.
Council Issues
Newham Council General Line
020 8430 2000Online: Newham Report It
What to report:
- Broken street lights
- Potholes
- Damaged pavements
- Public bins overflowing
- Fly-tipping
- Parks and green space issues
- Noise complaints
Bins and Waste Collection
020 8430 2000Online: Newham Waste Services
Bulky waste collection: Book online or call the number above
Missed bin collection: Report within 48 hours
Parcel Issues
GetLiving Parcel Service
Service Discontinued.
GetLiving no longer accepts parcels at their Celebration Avenue office.
Wrong Address Delivery
If a courier photo shows your parcel at a different flat:
- Note the building/flat number from the photo
- Walk over and collect if safe
- If not sure, post in building WhatsApp group or East Village Connect
Persistent Delivery Issues
Evri
- Reply to every delivery feedback email
- Be specific about what went wrong
- Multiple complaints can trigger route review
Amazon
- Report as "item not received" immediately
- Chat with customer service
- Request investigation
Other Couriers
- Use their official complaint forms
- Reference your tracking number
See full guide: The East Village Delivery Survival Guide
Pest Control
Rats in your building
1. Report to your landlord immediately (use numbers above)
2. Also report to East Village Management
020 8221 7013
3. Take photos/videos if safe to do so
Why report to both? Your landlord handles your building, EVML coordinates estate-wide pest control.
Rats outside
Non-Emergency Medical
Your GP
Liberty Bridge Road Practice (most convenient for East Village)
020 8536 5420Register as soon as you move in - don't wait until you need them.
NHS 111
111 (24/7, free)Online: 111.nhs.uk
When to use:
- Not sure if you need A&E
- Need medical advice outside GP hours
- Need to know where to get help
Pharmacy
Salus Pharmacy (next to Liberty Bridge Practice)
020 8534 7272Open 7 days/week
Dental Emergency (NHS)
111 (they'll direct you to nearest emergency dentist)Who handles what?
Still not sure who to call? Here's a quick breakdown:
Your Landlord (Get Living, Triathlon, etc.)
- Anything in your flat (repairs, maintenance)
- Communal areas in your building
- Building structure
- Lifts
- Building access
East London Energy
- District heating system
- Hot water (when multiple flats affected)
- Heating meters
East Village Management / Security
- Security patrols
- Estate-wide issues
- Communal gardens
- General estate safety
Newham Council
- Public areas (roads, pavements, parks)
- Street lighting
- Bins and waste
- Environmental health
Police (101 or 999)
- Crime
- Anti-social behaviour
- Emergencies
Pro Tips
Always get a reference number when you report something - you'll need it to follow up.
Take photos of issues when you report them - it speeds up response.
Follow up in writing (email or portal) even if you called - creates a paper trail.
Check WhatsApp groups first for hot water/lift issues - if multiple people affected, coordinate reports.
Save these numbers in your phone - you don't want to be searching when you actually need them.
Still Not Sure?
If you can't find the right contact here:
- Check the Living Here section for more detailed guides
- Ask in your building's WhatsApp group
- Contact us: hello@eastvillagehub.co.uk
Know a number that's wrong or missing? Let us know
Last updated: February 2026
Made with Bullet